LVS LUXURY TRANSFER
Premium Private Transfer Services
TERMS & CONDITIONS

Last updated: June 2026

LVS Luxury Transfer provides private transfer services to and from airports, ports, and hotels. The following Terms & Conditions apply to all bookings made through our platform. By completing a booking, the passenger fully accepts these terms.
Booking & Confirmation
All bookings must be made through our official online form or via email.

A booking is considered confirmed only once payment has been completed and you have received a confirmation email including the reservation number and all relevant details.

If you do not receive a confirmation email within 1 hour after completing your booking, please contact us immediately.

1.1 Booking Changes

Once a specific booking time has been confirmed, changes are accepted only up to 24 hours before the scheduled pickup time.

Changes requested less than 24 hours before the scheduled pickup are accepted only subject to company availability and may be subject to an additional charge.

If the company is unable to accommodate the requested time change, the company bears no responsibility and no refund will be issued.

2. Passenger Responsibility

• The passenger is solely responsible for providing accurate and complete booking information (pickup time, address, flight/ferry number, etc.).

• The company is not responsible for delays or inability to provide the service due to incorrect or incomplete information provided by the passenger.

• The passenger must be present at the agreed pickup location at the scheduled time.

3. Waiting Time & Delays

In case of flight or ferry delays, there is no need to worry — we monitor all arrivals live and adjust the driver’s arrival time accordingly.

3.1 Airport

• Free waiting time starts from the moment the flight arrives and is set at 60 minutes for flights within the European Union and 90 minutes for flights outside the European Union.

• After the free waiting time expires, an additional hourly charge will apply according to our current pricing.

• If there is no communication between the passenger and the driver after the waiting time expires, the driver has the right to leave the pickup location without any obligation to provide the service.

3.2 Ports

• Free waiting time: 30 minutes from the moment the ferry docks.

• After the free waiting time expires, an additional hourly charge will apply according to our current pricing.

• If there is no communication between the passenger and the driver after the waiting time expires, the driver has the right to leave the pickup location without any obligation to provide the service.

3.3 Hotels & Residences

• Free waiting time: 15 minutes from the scheduled pickup time.

• After the free waiting time expires, an additional hourly charge will apply according to our current pricing.

• If there is no communication between the passenger and the driver after the waiting time expires, the driver has the right to leave the pickup location without any obligation to provide the service.

4. Payment Policy

We offer the following payment options:

• Full payment by card (recommended) upon completion of the booking.

• 30% deposit by card at the time of booking and payment of the remaining balance directly to the driver upon pickup, either by card or cash.

5. Cancellation Policy

• Free cancellation: If cancelled at least 24 hours before the scheduled pickup time, 100% of the amount paid will be refunded.

• For cancellations made less than 24 hours before the scheduled pickup time or in case of a no-show, no refund will be provided.

• For any booking changes, please contact us at least 24 hours in advance.

6. Luggage & Special Requirements

• The passenger must declare during booking the exact number and type of luggage items (suitcases, carry-ons, oversized luggage, etc.).

• The company does not guarantee the transportation of luggage exceeding the capacity of the selected vehicle.

• For special requirements (wheelchairs, child seats, etc.), please inform us during the booking process.

7. Passenger Conduct

• Smoking is strictly prohibited in all company vehicles.

• Consumption of food and alcoholic beverages inside the vehicles is prohibited.

• The passenger is responsible for any damage caused to the vehicle by themselves or their accompanying passengers.

• The driver reserves the right to refuse service to any passenger who appears intoxicated or demonstrates dangerous behaviour, without any refund.

8. Force Majeure & Limitation of Liability

The company shall not be held responsible for failure or delay in providing services due to force majeure events, including but not limited to: extreme weather conditions, strikes, traffic accidents, traffic congestion, road closures, natural disasters, or government decisions.

In such cases, the company will make every reasonable effort to inform the passenger in a timely manner and provide an alternative solution where possible.